Frequently Asked Questions

Yes, APC offers a comprehensive product guide detailing various parcel sizes and weights. Please reach out to your local APC depot for further information.

In the event of an unsuccessful delivery attempt, the driver will leave a 'sorry we missed you' card. Customers can easily reschedule deliveries using the APC Called online system. Additionally, they will receive an e-card email as a digital backup to the paper card posted.

The cut off time for bookings varies based on your postcode and shipment volumes. For information on your specific collection window, please get in touch with your local depot.

APC provides a comprehensive range of overnight delivery services. For further details, please visit the APC website for further information.

While APC provides a variety of consumer notification and tracking updates to keep you informed about your shipment's status, if you experience any delays, please reach out to your local APC depot for further assistance and clarification.

We recommend that you report any instances of lost or damaged packages to your local APC depot for immediate assistance and resolution.

The process is straightforward. By enabling auto order fulfillment in the settings page, each time you create a shipment via the app, the system will automatically update the order status to 'fulfilled' in your Shopify store. Additionally, if notifications are enabled, the customer will receive an email notification.

Certainly! We offer a convenient tracking tool that enables you to monitor your consignment's status using either the APC tracking number or your Shopify order ID. Real-time tracking updates provide comprehensive information supplied by APC.

We are always looking to enhance the app with new features so if you have any ideas, please let us know. Feature requests can be submitted by contacting us at support@apc123.com

Getting started is easy - install the app and begin your free trial. Enjoy a 7-day period to evaluate the app and ensure it aligns with your requirements. Following the trial, you will be seamlessly enrolled in the selected plan. Check out the Subscription Page for more information.

APC 123 operates on a recurring based subscription model, providing flexible monthly and yearly plans, each with its unique quota allowance. App charges are securely processed through the Shopify billing system and will appear on your monthly invoice. Further details can be found on the Subscription Page.

Yes, upgrading or downgrading your package is easy, just head over to the subscription page within the app to make any changes.

You have the flexibility to cancel anytime by simply uninstalling the app. While we hope you choose to continue benefiting from our services, if you decide to cancel, rest assured that you won't incur any charges once the app is uninstalled.

Absolutely! We've integrated features to facilitate return collections from your customers. Simply select the recipient delivery type when creating a shipment to utilize this capability.

Indeed, our various packages come with different quota allowances for shipments. If you find your needs growing or wish to process more orders, no problem! It's simple to increase your quota or upgrade your package anytime. Just visit the subscription page within the app to make any changes.

There's no need for any special equipment or software. The app is native and seamlessly integrated into your Shopify store. Just install the app, authenticate your account, subscribe to a plan, and you're all set to commence shipping.